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FAQs

I have a new project to develop and I do not know clearly what kind of paper I could use.

The first issue to face is the weight of the paper. Should it be a tissue-paper, then a very light one, or a medium weight paper or a heavy one? Everything depends on what you should do. Call or write and we will solve together with a phone call and samples at hands. We have paper samples specially designed for every need. Do not worry, with us you will become a paper expert in a short time. You will just have to tell us the project and we will give you a maximum of three alternatives to choose, simply according to aesthetics and price.

I should print my image and I would like to know if you can do it.

Send us the image via e-mail, no matter what type of file it is, and we will tell you if you can print it as it is or should be changed in some element. We can do any change and then sending it via e-mail for your approval. It is our job, do not worry.

I should print a picture and I would like it not to be cut off when You will cut the paper in sheets.

Send us the image via e-mail, no matter what type of file it is, and we will tell you if you can print it as it is or should be changed in some element. We can do any change and then sending it via e-mail for your approval. There are steps in the press process to be respected but we do have many available. It is our job, do not worry.

How do I know that once I place an order for a customized paper for our Client you will not contact him directly offering a price lower than mine?

Our survival guarantees for us. If we began to contact directly the brands we print for others ( a lot actually ) our value chain would break down quickly. The same would happen to our reputation.

It happens sometimes that a customer, some time later, will give us another order with the same print. We, dumb as a fish, produce a new printing plan and perform the job. Our work is also made in secrecy and discretion, we have become accustomed to it.

What are your standard delivery time?

Usually we deliver in ten working days. However, if you are in a hurry, just inform us and we will find an agreement anytime, without any price increase.

Is it possible to make a test print before proceeding to the full production?

Yes, of course. We usually do not because we commit machines too much. To start a job often takes a couple of hours and productivity would suffer. So, we usually solve the problem asking for a price or, if the amount is considerable, turn a blind eye or two and do the test printing operation as an investment on the customer.

How can I show you an accurate color to print?

You provide us a reference to Pantone®, U for opaque and C for shiny. Or you can send us a sample. We make colors starting with the basics, try them out and then we catalog the formula for any successive production. We have machines to make colors and then, we check all six eyes to artificial white, pale yellow and sun light.

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